We do not ship internationally
Addresses must be within the USA. Please allow 10 - 15 business days for processing and shipping. Some carriers cannot deliver to P.O. Box or APO/AFO.
Dermasilk Brands offer all of our customers an opportunity to receive a refund* if not completely satisfied. To qualify for a refund follow the steps below that best match your method of purchase.
Did you purchase directly from our website?
Return all used and unused bottles/boxes to Dermasilk Brands with a letter containing a RETURN AUTHORIZATION NUMBER, your complete mailing address, daytime phone number and the reason for the return.
If more than one bottle/box of the same item was purchased you must return the unused portion of the order in SALEABLE condition (i.e. unopened and undamaged) to qualify for a refund. In the case of multiple box/bottle orders, guarantee is void if second bottle/box is opened. Continued use of product after first bottle/box is opened constitutes satisfaction of product and consumer waives their right to a refund.
Did you purchase from a retailer or other website?
Follow the retailers return policy as listed on the receipt, website, or by inquiring at the store.
Dermasilk Brands cannot guarantee products not purchased directly on our website or through our customer service.
PLEASE NOTE: Everyone requesting a refund from DermaSilk Brands MUST email firstname.lastname@example.org for a RETURN AUTHORIZATION NUMBER within 60 days from date of purchase.
*Refunds DO NOT include reimbursement for shipping and handling or return postage.
**We will NOT provide a refund on purchases that cannot be verified either within our ordering system or by consumer providing confirmation email/receipt of purchase of specific product being returned.
We are not liable for missing, stolen, or returns lost in transit. Please ship appropriately. Refunds will be processed within 6-8 weeks from our receipt of the package providing all requirements have been fulfilled as outlined above.